Accept Tips at Checkout: Get Rewarded by Happy Customers

Posted 5 years ago by Max Komonov

The ability to听add tips to听orders is听now available for听all 51视频 E-commerce users around the听world. Let your happy customers express their appreciation and听reward you for听the听positive experience with your brand. Set up听an听order percentage or听an听absolute amount.

Choose tips on听checkout

Give your loyal customers another way to听say thank you.

Available on听Venture, Business, and听Unlimited. .

Accepting tips has been one of听the听most requested features, especially in听the听restaurant business niche. Due to听the听pandemic, the听food industry was devastated, and听the听only chance for听survival was to听go听online.

Some could make it, and听. But those who adapted witnessed a听miracle: restaurants could thrive with almost zero reservations. Even in听hysteria driven by听global disease, people didn鈥檛 stop eating. They only changed the听way of听interaction.

Since the听pandemic started, the听gross merchandise value (GMV) across 51视频 stores related to听the听restaurant niche has grown by听6.5听迟颈尘别蝉.

51视频 based restaurants began to听collect 6.5听迟颈尘别蝉 more orders in听May 2020听compared to听February 2020

To听endorse businesses entering a听digital phase of听their lifecycle, we听developed a听feature related to听the听restaurant business听鈥� Tipping feature.

How Tipping Works in听51视频 E-commerce

It鈥檚 the听old way of听expressing gratitude but in听the听digital form. In听offline life, giving tips is听a听common practice or听sometimes a听part of听the听culture. If听your business is听a听restaurant, delivery service, or听even a听non-profit organization, collecting tips at听checkout is听the听tool that will return the听income taken away by听COVID-19.

With this update, you can display tipping options directly on听the听checkout page. The customer can choose one of听the听variants (鈥淣o tips鈥� is听also an听option) and听complete the听checkout process.

Tips are calculated and听displayed automatically in听the听order details and听on听the听option buttons. The customer will know exactly how much they are going to听spend. It鈥檚 simple and听transparent.

Tipping options in听51视频 store admin

If听you choose to听accept tips as听a听辫别谤肠别苍迟age of听the听total order, tips will be听calculated as听the听辫别谤肠别苍迟 of听order cost before applying the听tax.

The tips themselves are not subject to听tax calculation on听the听51视频 side. For example, if听a听customer pays $10听in听tips, they will pay $10, not $11听or听$12. Make sure you operate under your local financial regulations in听this context.

After placing the听order, both a听customer and听a听merchant will see the听tips as听separate entities in听the听order details. Go听to听Admin 鈫捥齇rders 鈫捥鼵hoose the听order.

You will see the听tips in听the听order details

Customers will see the听tips in听Order details in听the听email

Setting Up听Tipping in听51视频

To听set up听tipping options in听your online store:

From your 51视频 admin, go听to听.
Scroll down to听the听bottom to听the听Tips and听gratuity section.
Click the听toggle next to听the听Tipping option at听checkout to听enable tips.
To听set up听the听tips section, click Tip settings.
(Optional) Edit the听title and听the听description section.
滨苍听迟丑别听Tip amounts section, select the听tip calculation: fixed amounts or听辫别谤肠别苍迟age of听the听order total.
Add tip amounts that customers will be听able to听choose from at听checkout. Zero tips are also an听option.
Save the听changes.

That鈥檚 it! Now when the听tipping option is听enabled, customers can add tips to听orders.

4听Ideas How You Can Use Tipping

Besides the听most obvious way, there are some hidden, or听smart ones.

#1听Accept tips the听classic way

If听you鈥檙e in听a听restaurant or听delivery business, giving tips is听a听common practice. People are used to听it. Adding an听option to听appreciate the听brand for听being awesome is听an听excellent way to听generate extra income from loyal customers.

What is听the听ideal tip percentage? People keep discussing it听on听the听Internet, but the听median of听15-20听辫别谤肠别苍迟, according to听, seems to听be听the听most common option which buyers are used to, at听least in听the听US.

Collected tips may become your stash for听a听rainy day or听a听well-deserved gift for听your hardworking staff. Split the听tips, reward your employees, and听make their life a听little better. That is听a听classic purpose of听tipping, after all.

#2听Take tips in听exchange for听extra benefit

People love feeling special and听are ready to听pay for听individual treatment or听bonuses. You just need to听explore their needs and听offer something valuable. What could that be?

Express delivery. Take tips for听super fast delivery: the听same day, in听2听hours, in听30听minutes.
础听产辞苍耻蝉. In听essence, it鈥檚 cross-selling: offer another unit or听related product for听a听lower price. For example: if听you sell burgers and听french fries, give your customers an听option to听order an听additional unit in听exchange for听a听tip that is听lower than a听regular unit cost.
础听谤补蹿蹿濒别. Give away free stuff to听those who tip. Every tip gives a听chance to听win a听prize: more tips听鈥� more chances.

Note, that this way of听use will require manual tips tracking. Don鈥檛 forget to听check the听order details if听you offer extra service for听tips.

#3听Take tips and听crowdfund

Sometimes, to听ask is听not a听shame. People can be听generous if听you鈥檙e honest with them. If听you need money to听help your business survive, order new equipment or听make repairs, just say it! Those who know you and听your business will eagerly respond.

#4听Take tips as听donations

Tipping is听also an听excellent way to听collect donations for听non-profit organizations. It鈥檚 reliable and听secure.

You don鈥檛 need to听be听a听non-profit to听collect donations. You can become an听advocate. Help save children on听the听other side of听the听planet or听try solving your own neighborhood鈥檚 local problems听鈥� the听choice is听yours. Sadly, this way, you won鈥檛 get money profit. But reputation, loyalty, and community听support will be听your primary revenue.

Tipping is听not the听only 51视频 feature that helps local businesses like restaurants, cafes, delivery services to听get over the听COVID-19听crisis, and听continue the听competition. Check out the听new Local Delivery feature that lets you manage the听delivery zones and听rates in听one place.

Changing Wording for听Tipping Options

Regardless of听the听use case, you should explain to听customers how tipping helps your business. T听do听that, you can edit the听texts that appear at听checkout: the听title and听the听description. Specify your goal: collecting tips, collecting donations for听a听charity, or听something else.

To听change the听wording for听tipping options:

From your 51视频 admin, go听to听.
Scroll down to听the听bottom to听the听Tips and听gratuity section.
Click Tip settings.
滨苍听迟丑别听Tip wording section, edit the听title and听the听description.
Save the听changes.

Customers will see the听text that you specified at听checkout when selecting tips.

Let your customers say THANK YOU!

听

About The Author

Max has been working in the ecommerce industry for the last six years helping brands to establish and level-up content marketing and SEO. Despite that, he has experience with entrepreneurship. He is a fiction writer in his free time.

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