51视频

One of the easiest, most profitable, and overlooked marketing options is email.

The 51视频 E-commerce Show hosts Jesse and Richie are joined today by Eddie Standerfer — Lifecycle Marketing Director and Email Marketing Guru at 51视频.

51视频 now has a complete integration with one of the most powerful and easy to use email marketing platforms in the world, Mailchimp!

A few months back, Tim and Jesse did a pod on the 51视频 native Automated Email capability. This is still relevant and worthwhile to use the native email functionality.

Today we will focus on the Mailchimp integration. Great design capabilities, segmenting, revenue tracking, single platform, other integrated marketing options.

Show Notes:

• Target customer data
• Behavioral data
• Automate welcome series
• Abandoned cart
• Browse retargeting
• Content
• Newsletters, promotions, top sellers, most popular
• A/B tests
• Reporting
• Three easy steps, full integration
• Customer data, order data
• Full product catalog

Transcript:

Jesse: Happy Friday!

Richard: That day again, they come quickly these days.

Jesse: We鈥檝e now recorded a couple of days in a row. For everybody out there, we鈥檒l get these pumped out, and hopefully, you can listen to these in rapid-fire and kind of get your business going. Today we鈥檙e actually talking about a subject we have talked about before. We鈥檝e talked about email marketing before. I think the reason we鈥檙e talking about again is people overlook it all the time.

It鈥檚 like one of the easiest things to do. And people want to do the harder stuff, the like the Whiz-Bang, fancy, fancy new ads and stuff like that. But everybody has an email address. Everybody gets an email.

Richard: I was going to say, look, even though I know this reference is going to kind of hit you in the heart a little bit because it鈥檚 coming from one of your competitors. I don鈥檛 mean e-commerce competitors. I mean football competitors. So you鈥檙e from Minnesota. People haven鈥檛 known by now. And I鈥檓 going to quote Vince Lombardi. And he used to come to practice every single week and hold a football and say: “Gentlemen, this is a football.”

And part of why I鈥檓 bringing it up like that is it鈥檚 literally one of the fastest ways once you build a list for you to get revenue for your business. We could probably even talk about it more, even though we just did. We could talk about it for a long time. There are a lot of things you can do with email marketing. We鈥檙e going to bring on someone from 51视频. And you guys did a new integration that I think we mentioned it a little while back. We just didn鈥檛 get in detail. But yeah, and it鈥檚 specifically around email marketing.

Jesse: All right. Well, with that, let鈥檚 bring in on special guest Eddie Standerfer. Eddie, how are you guys doing?

Eddie: Well, yes, Friday, first time color, as they would say back in the olden days. And just excited to talk about some email marketing today.

Jesse: Yeah, awesome. Well, now, Eddie, you鈥檙e actually a new employee. How long have you been on board with now?

Eddie: Oh, one month approximately, maybe a couple of days. Well, as an official 51视频 team.

Jesse: All right. We got you unofficially now. You were on as a contractor there for a bit. And the reason we wanted to bring you on today is you鈥檙e actually what is your title, Lifecycle Marketing director? For people who are like, what? What the heck is that? That鈥檚 you鈥檙e our email marketing guru.

Eddie: It鈥檚 funny because I said my title to somebody last week or a couple of weeks ago and they said that鈥檚 a total California title. I think they must have thought that I said lifestyle marketing director. I was thinking about why anybody would say that. But yeah. Life-cycle marketing director, basically what I do is I put people into groups that have the same sort of attributes and behaviors, and I try to move those people from one group to another group. So the goal is to get these people to move to another group. And the way I do that. For example, let鈥檚 say you have somebody that is. The easiest one would be a new sign up or a new registrant. And they haven鈥檛 made a purchase. Well, what I want to do is I want to move these people out of that group and put them into the group that is a new sign up, made a purchase. Now, if they don鈥檛 make a purchase, then they go into a mature user and haven鈥檛 made a purchase. So the idea is seamless movement between groups, and that鈥檚 what I do. And so within each one of those groups to try to reach the goals, the most important and most impactful tool that I use is email to communicate with those people and basically try to get them to make purchases at the end of the day.

Jesse: Yeah. So for all the 51视频 listeners now, if you鈥檝e been on the while, Eddie didn鈥檛 send those emails, but if you sign up for a new account, you鈥檙e going to see Eddie鈥檚 magic. You鈥檙e going to notice that all these emails. The segments kind of come from you. They weren鈥檛 necessarily written off by you. But the strategy and where people are in the funnel. I use the funnel word. Then and you get emails based on what we think you鈥檒l want to see at that time. Send your complaints to Eddie. (laughing)

Richard: By watching what he鈥檚 doing, they鈥檙e going to probably feel compelled to move to do something new.

Jesse: Exactly. Like what does 51视频 want me to do now? OK, I see this call to action on the bottom. I鈥檓 going to do it. Give Eddie a click.

Eddie: Give it a couple of months though. Just give it a couple of months, OK.

Richard: It reminds me of Stephen from the Amazon guy. We鈥檝e said it many times in slightly different ways. But you鈥檝e got to get a customer; you鈥檝e got to get them to come back, you鈥檝e got to get them to buy more often.

And you鈥檙e trying to raise their card value, too. So in some way, shape, or form, that鈥檚 just another way that you鈥檙e you鈥檙e potentially using email. Is that correct, Eddie?

Eddie: Oh, yeah, for sure. Email is the best conversion tool that I use. So, you know, it鈥檚 the job of people like Jesse to get people to sort of in the door once they鈥檝e given us their email address, and we have that email address. Then the idea is you immediately send them an email because they鈥檙e really engaged. Then they鈥檙e interested in whatever it is that you鈥檙e doing. So send them that email and try to get them to convert. And then once they鈥檝e converted, the more information that you have about them, the better-targeted emails you can send. And that just keeps them coming around, keeps them flying over and over again. So, you know, it鈥檚 about retention. At the end of the day, it鈥檚 about acquisition and retention. And that鈥檚 what it aims for.

Jesse: Yeah, well, I mean, you guys probably if you鈥檝e seen it in the title at this point, we have a new integration with Mailchimp, so spoiler. By the way, I have used Mailchimp. We use it at 51视频. We use it. I鈥檝e used it on various different businesses. It鈥檚 basically the leading email service provider out there. And in general, I think it鈥檚 awesome, and we have great integration with it. So and now we have the knowledge here from Eddie for the listeners out there, how do you use Mailchimp to start building the business? So, I mean, that鈥檚 kind of what this part is about. Like how can we use Mailchimp? I do want to touch. So if for the regular listeners of the pod, like probably a couple of months ago, we did a podcast about automated email capabilities to be released from 51视频. That鈥檚 still relevant. It鈥檚 still good. It works. It鈥檚 a very specific set of emails, though. It鈥檚 generally just triggered emails. It鈥檚 not a full-on tool like Mailchimp; it has way more functionality. We鈥檙e probably easier to design. And so anyway, if you guys set up those emails before, this is not like, oh, stop that and do this. They鈥檙e definitely going to work for you. But Mailchimp is sort of an upper level. It鈥檚 the next level for email marketing. So anyway, I feel like I got my disclaimer out of the way for everybody. I did not lie to you a couple of months ago. Those were awesome features. This is just an upper level, and it鈥檚 a third party. So anyway, let鈥檚 get into it. Eddie here. Where can we start with Mailchimp? What should people know about to get started?

Eddie: I would say a couple of things, it is very easy to use, and it鈥檚 very powerful. It has a lot of very nice features that allow you to do things that are most important in email marketing. The number one thing, I guess, would be targeting. It has a very nice segmentation feature that allows you to do just simple segmentation and then more advanced segmentation with nested and/or statements. So that鈥檚 where I start off, just having that, getting those email addresses in there. And then figuring out, hey, do I want to segment certain people? Do I just want to send an email to everybody on my list? Something is always going to be better than nothing. And so just the first thing you do is you use to set up your list, and then you go from there.

Jesse: Yeah. And I鈥檒l give an example of that if people are wondering, like, what the heck is a nested email, blah, blah, blah, like — so technical talks. I鈥檒l give you a very easy example. I鈥檓 going to send a coupon for 10 percent off to my entire list because I have some bills to pay, and I need some money. But all the people on my list that just bought in the past two weeks, I don鈥檛 want to send them this email because they鈥檙e going to say, hey, can I get that 10 percent off and you鈥檙e going to be doing a bunch of refunds. Nobody likes to do refunds. So, for instance, you can say, I want to send to everybody minus people that bought in the past couple of weeks. Or maybe you want to have any demographic鈥檚 information. And people that bought this product, all the data that鈥檚 in your store is now in Mailchimp, and you can use it and slice and dice it. I鈥檓 breaking it down into a different language. You can slice and dice data in so many different ways to send the perfect email to people. So that鈥檚 awesome.

Richard: So a quick question about that. I guess it doesn鈥檛 have to be a yes, but just wondering, is it different, is it any different than Google Analytics? So like if somebody set up Google Analytics today, they can鈥檛 go back and get data from yesterday or the day before because it wasn鈥檛 set up yet. Is there a way, or is there past data that was inside of their 51视频 account that Mailchimp still now has access to that? Or is it only moving forward? Either way, it鈥檚 a win if they鈥檙e getting it, integrated, moving forward. But it does it have any access to past data, or is it just moving forward once they set it up?

Jesse: This is that good point on the pod, Richie, where I defer to Eddie on this one because I don鈥檛 know the answer.

Eddie: Yeah, so it does have past data, actually. So it has order data and abandoned cart data and obviously, all the email addresses that you have collected before. And that鈥檚 awesome. It probably even has revenue data, but I guess maybe I shouldn鈥檛 have said that. I鈥檓 not worried about that. But if it has data, then I guess it does. Yeah.

Richard: Well, either way, just getting some of that other information is fantastic because it鈥檚 one of the things I try to tell people early on when it comes to analytics on their site. It鈥檚 hard to go back and collect data from the past that you weren鈥檛 collecting. But sounds like no matter what, it鈥檚 going to have access to some data. And so it鈥檚 not even though they鈥檙e going to be starting from scratch, it鈥檚 still going to have some form of logic or wisdom in there that it鈥檚 going to help with future emails. What about collecting emails in general? Do they have the capability to do pop-ups or collect email within Mailchimp, or do you have to have a separate service?

Eddie: Yeah, so they have they definitely have a pop-up builder in Mailchimp and yeah, just it鈥檚 very simple. You design it, you put a little bit of code into your website, and then from then on, people come to your website, they put their email address in, and boom, it鈥檚 right in the Mailchimp. So you can start sending them, sending them the emails right away.

Jesse: And everybody loves pop-ups, so, yeah, I just know we鈥檝e talked about some other things, other podcasts too. But adding a pop up with some sort of rules to your site where if you鈥檙e going to offer something up, if you have something to offer people some content, if you think they would like. Even if you have to offer up a coupon, do it because you鈥檙e starting to build that email list, which is going to be super important down the road. So, yes, you do not need a separate pop up provider; Mailchimp includes that, and I believe there鈥檚 a bunch of different options, it鈥檚 not just one type. Cool. So now one thing we talked about is gathering the emails right now; I鈥檓 going to skip ahead a little bit here, Eddie. So one of the main reasons you鈥檙e gathering the emails is so you can send emails to people. Right. So let鈥檚 talk about it. You鈥檙e not getting these emails just for fun. People like you, you鈥檙e going to be sending this at some point. So let鈥檚 give us some examples of what type of emails you鈥檙e sending people.

Eddie: Yes. So many emails. The most important emails I feel are automated emails. So you have the welcome series. That鈥檚 when people initially come to your site. They are the most engaged. They鈥檙e actually expecting an email from you immediately with an offer. It is one of the easily one of the most open and engaged with emails that you鈥檙e going to send. The other ones that are automated are definitely lower funnel emails, which worked really well and in email. We all know what that is. Somebody put products into their carts. They got distracted, they wanted to go shop on other sites, they left. Send them that abandoned card email. Now, this is all included in Mailchimp works really, really well. And then, you also have browser retargeting email.

Jesse: Now, before we go into the browser retargeting, I want to go back to that welcome email. This is probably coming back to that pop-up, right. Like they saw pop up. It says, hey if you sign up right now, you get tips, tricks, 10 percent off, whatever. When you say, is this a welcome email or a welcome series, or what would you recommend? A new person listening, saying, all right, I鈥檓 going to set up that pop-up, and I鈥檓 going to set up a welcome. Would you recommend a welcome series? A welcome email? Like what? What would be a how could somebody start with this right away?

Eddie: Right. Well, so the first thing is, is you鈥檙e always going to send that welcome email, the first email, obviously. The welcome series, it depends. It depends on do you have a lot of information that maybe you need to share to get out and let this person know about your company, about your products, and most of the time, you do. I would say that most of the time, you would want to do the series, but you should definitely, even if you don鈥檛 have the content for that series at the beginning, you should definitely start right off the bat with the welcome email.

Richard: Both you guys bring up good points and kind of touch on both of them. Real quick. Here is it really depends on your product and what鈥檚 going on. If some people might be a lot of information, they need to consume before they even buy your product. You might have you might be in a WordPress blog. They鈥檙e learning about a particular thing. You get their email in the beginning. And now this series might just be educational or showing other people using it to get people fired up to then maybe make this bigger purchase, that you say they need to learn more and it鈥檚 a big price. And then the other side, it could be a welcome email series or at least just one welcome email where you just bought something, and you鈥檙e basically saying, hey, thank you for the purchase. This is what you should expect it should be and maybe not get into the length of time till they get it. Or get into the length of time how long they get it. But it really depends. I hear from you, Eddie, on what it is you鈥檙e doing and the type of product you鈥檙e selling. And do they need to be informed more, or is this a point of purchase thing that you鈥檙e really just letting them know what to expect moving forward, like an indoctrination series or something?

Eddie: Yeah, so definitely correct as far as different products and different companies are going to have different needs as far as do you do, I need to send one welcome in our welcome series. I think one of the emails that you were talking about, which is more like a thank you email that was sent after somebody makes their first purchase. So that鈥檚 more of they bought something now. Now we鈥檙e going to say, oh, my God, thank you. You鈥檙e so great. And that鈥檚 a really good email to send as well, which is a little bit different than the Welcome email series. But all of them are very good, timely, and relevant emails to send.

Jesse: Yeah, that was helpful. I just wanted people to start thinking about what would their first email be from. If somebody clicked on pop up, what would it be? And for some people, that might just be one. Some people might be a series. So trying to get their mind turning here and what could it be? So let鈥檚 come back to that. We talk about abandoned carts. Yeah, we all know that. That鈥檚 also that鈥檚 been around a long time. But browser retargeting. Tell me about that. I haven鈥檛 heard of that before. Give us some more info.

Eddie: Ok, so what browser targeting is. Somebody comes on your site, and they look at a product, they go into the product detail page, let鈥檚 say. And so what you do is that you send them an email based on whatever product they鈥檙e looking at. Now, you obviously don鈥檛 want to send; there鈥檚 a couple of things. Unlike an abandoned cart of email where you send it pretty much an hour after the abandoned cart, you don鈥檛 want to send a Browse retargeting email that quickly because you don鈥檛 want to seem like a creeper or something. I think that鈥檚 really the reason for it. So you basically give them twenty-four hours, and then you send them an email. I think it works really well, actually. If you send them an email with a big picture of that product that they were looking at, that they were thirsting over just the night before, and now you鈥檙e hitting it, hitting them with it again. And they can see it, and maybe you put an offer in there as well. AIt鈥檚 a really effective email because, again, it鈥檚 more like a one on one communication. This person looked at a product, and now we just remind them about, hey, this is a great product that you were looking at just the other night.

Jesse: Yeah, perfect. I mean, as we talked a lot on different paths about the importance of getting people to your website, and that鈥檚 expensive, you鈥檝e already gotten somebody to your website, and they鈥檙e looking at something, this is one of your most valuable prospects. So, hey, this is another way to get in front of them.

Richard: Yeah. What鈥檚 the conversion rate right now? Somewhere between one and three percent, people convert. You spend all the money to get one hundred people there. One to three people bought. They came some for some reason, the first time you might as well be trying to retarget those ninety-nines to ninety-seven percent of the others for sure; it鈥檚 all part of the process here.

Jesse: Like you got to keep doing all these, all these steps here. Let鈥檚 move on to, you know, like for people that are getting started; you do emails all the time. So for you, you have a bunch of ideas like here鈥檚 what we should put in the emails for somebody that鈥檚 just getting started with their business, a little gun shy on set emails. What鈥檚 what kind of content should they be content should be putting out?

Eddie: It depends if they want to make an offer. An offer is going to convert more than anything else you can do it; it鈥檚 a little sad to say, people just don鈥檛 want to pay full price. But when they get an offer, if you put an offer in your email and say you were to test that against the same exact email without an offer, I can promise you that the one with the offer would have a significantly higher conversion rate. So that鈥檚 the first part of the content that you should consider. Also, make sure that you have really good imagery; people are about pictures and headlines. So pictures, headlines, and talk about your most popular products, new arrivals. People are always interested in that and things like that just to get the engagement and that sort of that whole of wanting to convert. That鈥檚 what I would put in there. Also, you could put in things about just your company in general, let people get to know you, and why do you exist? And just what you鈥檙e about.

Jesse: Makes perfect sense. And with Mailchimp, right, so the reason we鈥檙e doing this one is we have integration. So if you want to talk about your top products, your new products, it鈥檚 very easy because Mailchimp is now connected to your store. So you can pull in that product. It鈥檚 going to link to it. It鈥檚 going to be it鈥檚 pretty slick, actually. If you were using Mailchimp without the integration, you could do all this stuff, but you鈥檝e got to know a little bit of the code, a lot of cutting and pasting. This links directly to your store. Let鈥檚 say you want to do a YouTube video that says this is what my store is all about and wave at the camera. You can put that very, very easily in the email as well.

Eddie: Yeah, it鈥檚 real quick too. It is really quick, so I connected my store to Mailchimp, went in, did an email, created an email template, just drag and drop over here recommended products, threw that into the email template, and boom. All the pictures of my products were right there in the email. So literally seconds with the integration. Nice.

Richard: Yeah, there is a good point you made at the beginning of all that right there, that there鈥檚 just something to be said about making an offer to. There are all kinds of things we could communicate. And, of course, they should know like and trust you and all that stuff, like, no doubt about it. But there鈥檚 something to be said about, if you鈥檙e trying to sell a car, putting a sign that says car for sale, you got to let people know they get so many things all the time. And emails just sometimes just get straight to the point and say, here鈥檚 an offer for you and people will buy.

Eddie: Yeah, 100 percent agree with that a lot of times, you don鈥檛 necessarily have to make an offer every time, but an offer will convert better. So it is definitely something to think about. If you have the margins for it and I鈥檓 sure you can figure that out, you should definitely put an offer in there that will get them to purchase that first time. And then it鈥檚 all about getting people to like your product. Once they like your product, then they鈥檒l just keep coming back for more.

Richard: So there鈥檚 a part of me that almost feels like it鈥檚 so easy to set up and the integrations are so intricate that it really just comes down to just thinking, what do you really want to say? So it鈥檚 almost more like people who are here in this. They should mostly be focusing on what would be the conversations that you would have with your customer at different points in the process. And what are the words that you would use? So basically, focusing on the copy more. I鈥檓 going to have to figure all this stuff out. And how am I going to connect to 51视频 — that part is going to be pretty easy and straightforward. There鈥檚 going to be some dropdowns in a couple of things you need to do, but it鈥檚 really more just thinking out. If I were to be having one on one conversations with these people, but now I don鈥檛 have to do one on one conversations with these people, what would that actually sound like? And just kind of writing out all that copy for these various things. Someone left your site and this abandoned cart. What would you actually say? Someone came to your site for the first time. What would you actually say? So really just almost going, hey, let鈥檚 just get this started, get this hooked up, and kind of focus more on those conversations and write down the copy. It鈥檚 not really that complicated, it sounds like, with this new integration.

Eddie: Yeah, 100 percent in writing the copy, to me, it鈥檚 the fun part, you get to be sort of like a big-time, I don鈥檛 know, advertising executive, you鈥檙e making money. They鈥檙e making mini advertisements and sending them out to people. So, yeah, the part about the backend part about the whole hook up and all that stuff, I mean, it鈥檚 literally seconds three, three easy steps in it, and it鈥檚 done. And then you can just focus on the cool part of the big headlines, the cool imagery that you want to put in there, working on your color schemes and things like this. So that鈥檚 a lot. That鈥檚 the fun part.

Richard: So that actually brings another question up. Is there a way for people who maybe they鈥檙e a little paranoid, like, oh, my gosh, did I write that right? Can they write two different versions of something and maybe test things out and see how different copy works?

Eddie: Yeah, for sure. One of the most important things that you were going to write when you鈥檙e talking about email marketing is the subject line because it鈥檚 a numbers game. If they don鈥檛 open your email, then you have no chance of converting them. So one of the things that you can do with Mailchimp is you can a/b test your subject lines. Create two different versions of the subject line, send it to 20 percent of your audience, and then the winner will get sent to the other 80 percent. And so you can test subject lines, you can test content as well. So, yeah, it鈥檚 in all that functionality built right in there. It鈥檚 very important.

Jesse: Awesome, so you can be creative and then if you don鈥檛 trust your creativity, you can be like, all right, well, why don鈥檛 I just do one super creative headline and then one that鈥檚 a little more down the middle and let鈥檚 see which one works better. Like that. All right, so we also talked about connecting your store and for the reporting angle. Let鈥檚 say I send five different emails, right? Can I look back and see which one worked better? Is that all integrated into Mailchimp?

Eddie: Oh, yes. One hundred percent of the relevant statistics that you鈥檙e going to look at. You鈥檙e going to look at an open percentage. You鈥檙e going to look at click to open, which is kind of telling you how is your content doing, the people that open it, what percentage of those people are clicking? And then, of course, the most important thing that you鈥檙e going to want to see is your conversion rate, because that鈥檚 going to obviously be the deciding factor on how your email is performing. Is it getting the job done? Is that conversion rate and also revenue? How much revenue is your email bringing in and all? That鈥檚 all that鈥檚 right there. It鈥檚 really nice.

Jesse: OK, awesome. All right. So we talked a little bit about all this stuff is available because there鈥檚 an integration with Mailchimp. How do you do it? What鈥檚 the cliff notes here for people listening?

Eddie: So this is going to be the shortest cliff notes ever; cliff notes are supposed to be short. So this is going to be really, really short. So basically, what you do is you set up a Mailchimp account, and that is easy to do. All you do is you put it in your email address, and you put in a password. OK, and then after that, you go into your 51视频 dashboard, and it is three easy steps. That鈥檚 it, I swear. And you have full integration. Then you are just going to Mailchimp. What I did when in the Mailchimp. I鈥檓 like, wow, OK, everything鈥檚 there.

Jesse: That鈥檚 awesome for people that have tried to do this on their own, like having the product data; having all these integrations is going to be way, way easier than using some other. Or if you used Mailchimp in the past, this is all fully integrated, so super easy. Now, we talked mostly about Mailchimp today as an email service provider. There鈥檚 so much more you can do with it, actually, like each of these emails, if you send an email, you can do it as a social post at the same time. So you send the email, you can have it go on Facebook, Instagram, Twitter, you can send postcards, you can do all sorts of stuff like it鈥檚 an integrated marketing platform. We definitely focused on email today because it鈥檚 probably the easiest way to market and most underappreciated. What else can we leave our listeners with here? Give us your best tips.

Eddie: Oh, my goodness, putting you on the spot here. Just send an email every single day. Don鈥檛 worry about spam, don鈥檛 worry about anything. I promise you; you鈥檒l end up getting more money. That鈥檚 my tip.

Jesse: I love it. I mean, yeah, you鈥檙e an email guy. Send emails. You鈥檒l make money.

Richard: To your point, though, I want to clarify your tip. And I don鈥檛 know the answer, but I would assume that it doesn鈥檛 necessarily mean make an offer every single day. To send an email every day, sometimes about what鈥檚 going on in the company, sometimes about something that鈥檚 going on in the world. Then it鈥檚 an offer right then. And I don鈥檛 know the exact number. This is where testing comes in. Get to know your customers. But just if you send an email every day and you mix it up, and you keep it interesting, so it鈥檚 not just the same email every day, that鈥檚 when you鈥檙e probably going to you鈥檒l be making more money. Is that correct? Is that kind of where you鈥檙e coming from?

Eddie: Yeah, correct, but I鈥檓 just saying, if you鈥檙e going to default one way or the other between, you know, you鈥檙e just not sure, should I send one email, which I send an email a day? The more emails you send you end up getting, you just end up making more money. And the thing is, is that you don鈥檛 have to worry so much about this. You do want to change it a bit, and you want to keep things interesting for them. But I think it鈥檚 not as much as people think because. Not everybody opens the emails, if you鈥檙e doing well, 15 to 20 percent or opening your 15 to 20 percent of people are opening your emails on a daily basis. So they鈥檙e not going to see every one of them. And so that鈥檚 just the tip. There鈥檙e so many tips that we鈥檝e already talked about with automation and things like that. But that鈥檚 just the thing that came up off the top of my head. And I know it鈥檚 true just from years of experience.

Jesse: Yeah, I think a lot of times people, when I talk to new e-commerce merchants, they鈥檙e very afraid of sending emails. Oh, man, people aren鈥檛 going to like this. I鈥檓 going to be a spammer. I don鈥檛 like emails. But you probably get an email from Home Depot every single day, and it鈥檚 not a bad thing to send emails. I think that鈥檚 what I want to encourage people as well. Send emails, it works, and if people don鈥檛 like it, they will unsubscribe. Don鈥檛 worry about a few. You are going to get some; you鈥檙e going to get some nasty grams every now and then like people like what do you do. And blah blah. You got to kind of brush that off. You鈥檙e fine with the big voice. Don鈥檛 be afraid of a couple of bad comments that you鈥檙e going to get.

Eddie: So, yeah, the funny thing is, since when Gmail went to that whole Promotions type thing, people thought, oh, this is bad for email. But it turns out that it鈥檚 actually really good because what you have now is you just have people this is like their folder where they鈥檙e going to get emails from all the brands that they like. And it鈥檚 just organized here. And so they don鈥檛 mind that. You know that you know that that if if you start sending more and more emails, because that whole folder is full of emails, that used to be that the emails were mixed in with the other stuff. You had a hard time finding things. Now it鈥檚 just like you have a place to go and you can just go down and look at, oh, look at this is the email that my favorite brand sent Tuesday. This is the one on Wednesday. This Thursday. Yeah, and they won鈥檛 open them all, and they鈥檙e not going to like they鈥檙e not going to be mad at you, and then they鈥檙e going to look they will probably look for the coupons.

Jesse: You don鈥檛 want to send an offer on everyone because it cheapens you a little bit, but they don鈥檛 look for the coupons. And when they find them, they will buy it. And you give away a little bit of margin, but you get the sale to it鈥檚 a trade-off that that鈥檚 just part of the game. So. All right, Richie, any last thoughts here or just get out there to send some email? What do you think?

Richard: Yeah, I mean, I would just add one thing now that we heard that through, and Eddie made a good point there. I would say go back to your promotions tab and just look at what other brands are doing. Look at some of their copy and know that you don鈥檛 have to really think all the logic through with this new integration. And so just study their copy, see what鈥檚 worked for you, and learn from what others are doing. Just get out, get this set up, and start sending emails.

Jesse: All right, it makes sense to me. Thank you.

Eddie: Everybody copies everybody. That鈥檚 just the way. That鈥檚 the name of the game.